Performance Guarantee
Communicate is the only mailing house in Scotland to offer a complete guarantee on all your direct mail projects, providing you with stress free mailing solutions completed to high standards using our Quality Assurance processes.
Communicate Guarantees:
1. Competitive pricing
a. To confirm agreed pricing in writing complete with the full specification for all jobs.
b. To hold prices for a period of 12 months from quotation.
c. To obtain discounted postage costs for you where appropriate.
2. Consistent quality, performance and accuracy in completing your mailing
a. To carry out an honest appraisal of our capability to deliver your expectations on any mailing project before commencement.
b. To present printing proofs complete with the full job specification for checking and signing off by you prior to starting each job.
c. To complete all quality checks included in our quality assurance processes. d. To issue accurate invoices for all jobs completed.
3. Your mailing deadlines will be met
a. To agree a schedule for receiving your data and materials.
b. To agree a schedule for completion of your mailing.
c. To use the most suitable resources to ensure your mailing is completed on time.
4. Data Security
a. To comply with the Data Protection Act at all times in handling your data (Data Protection registration number Z8165472).
b. To maintain a data security policy to protect your data in our possession.
c. To delete data when agreed after any mailing.
5. Customer contact
a. To give an initial response to any enquiries within 1 hour.
b. To give you a named contact to deal with any queries you may have.
c. To keep you updated on progress and final completion of your mailing job.
d. To provide best advice on mailing options and postage savings as required by you to complete your mailing.
6. Customer materials
a. To notify you when your mailing materials arrive.
b. To store your materials in a safe, dry environment.
c. To notify you of the amount of materials remaining after any job.
d. To return any remaining materials to you or store them as agreed for future jobs.